Back ICCMETS 2025

The "Quiet Quitting" Phenomenon: HR Strategies for Retention in the Post-Pandemic Gig Economy

Authors: Jennifer A. Vance 0000-0002-8076-8882, Robert K. Lee
Pages: 108 - 118
Abstract

Corporate labor markets have stabilized statistically, yet they rot from within. The "Great Resignation" of 2021 marked a loud, definitive severance of employment; in contrast, the current landscape is defined by "Quiet Quitting," a silent and arguably more dangerous phenomenon. Employees have ceased leaving in droves. Instead, they remain on the payroll while engaging in a rational recalibration of effort, adhering strictly to written job descriptions while systematically withholding the discretionary "citizenship behaviors" that drive innovation. This psychological detachment is not merely a symptom of burnout. It is a calculated economic response to the post-pandemic Gig Economy. External freelance platforms now offer skilled professionals precisely what traditional corporate structures deny: radical autonomy and direct effort-to-reward correlation. Consequently, talent increasingly views full-time employment as a stable financial baseline rather than a career destination, reserving their creative energy for side hustles. Human Resource paradigms built on pre-2020 assumptions fail to address this bifurcated focus. Coercive return-to-office mandates only accelerate the withdrawal. This paper interrogates the shattered psychological contract between firm and worker, proposing a strategic overhaul of retention frameworks tailored for 2025. We argue that to combat the allure of the gig economy, corporations must internalize its mechanics. Strategies detailed herein include the operationalization of internal talent marketplaces that democratize project allocation, the shift from time-based to outcome-verified performance metrics, and the aggressive "re-contracting" of employee expectations to formalize flexibility. Organizations must abandon the expectation of uncompensated loyalty. Retention now requires constructing an ecosystem where the autonomy of gig work coexists with the security of tenure.

Keywords: Quiet Quitting, Gig Economy, Psychological Contract, Employee Retention, Internal Talent Marketplaces, Post-Pandemic HR, Job Crafting.

Download Full Paper (PDF)