THE STUDY OF FULL-ACADEMIC SERVICES ONLINE-REQUEST SATISFACTION: A CASE STUDY OF THE FACULTY OF SCIENCE AND TECHNOLOGY, SUAN SUNANDHA RAJABHAT UNIVERSITY

Pawith Kongprasert, Sopid Sawangjit

ABSTRACT:

This study consists of 3 objectives: 1) to develop Full-Academic Services Online-Request system, 2) to study students' understanding of Full-Academic Services Online-Request, and 3) to study students' satisfaction with Full-Academic Services Online-Request services. The researchers randomly sampled 330 students from the 1st – 3rd year of the Faculty of Science and Technology, Suan Sunandha Rajabhat University. The results of the study showed that the subjects had an understanding before and after the training about ‘Academic services in an online’ There are statistically significant differences (p < 0.05) from moderate understanding (x̄ = 3.24) to good understanding (x̄ = 4.23), and overall utilization of knowledge gained from training is good (x̄ = 4.25), and students' overall satisfaction with online academic requests was good (x̄ = 4.40). Finally, a comprehensive Full-Academic Services Online-Request System has been implemented for students from October 2022 to May 2023, there were a total of 774 students when we considered the frequency of the types of student requests use to access the comprehensive Full-Academic Services Online-Request System with the period, the student's year and their curriculum are the main ones. Therefore, we have the opinion that further research on this issue should be conducted to support future service planning.

KEYWORDS: Online Request, Academic Services, Full-Academic Services

DOI: https://doi.org/10.62788/Xx324YC

PUBLISHED IN: ICCMETS Conference Proceedings 2023

DATE OF CONFERENCE: July 25 - 27, 2023

CONFERENCE LOCATION: Osaka, Japan

PUBLISHER: Education Studio (Thailand) Co., Ltd.

ELECTRONIC ISBN: 978-616-7901-69-5

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